Contact MAG Box IPTV support
One address, no form to fill in and no phone tree to wade through. Write whenever a question comes up, and we reply as soon as we can, usually the same day.
Email MAG Box IPTV support
Email is the only way to reach us, and it is open round the clock, 24/7. A late-night question is as welcome as one at lunchtime. Once your message arrives, we reply as soon as we can, usually the same day.
What to put in your message
- The email address you ordered with, or used for the trial.
- The plan you chose, or the word trial.
- Your device and the name of the app, for example a Samsung TV with IBO Player.
- What you see on screen and the last button you pressed. A phone photo of the TV helps.
- On a MAG box, the MAC address from its label.
No need to send your password. The username is plenty for us to find your account.
Quick answers about MAG Box IPTV before you email
Most questions already have an answer a click away. If yours does not, the email address above is waiting.
Setting up a screen
Numbered steps for eight kinds of device, from a Fire TV Stick to a MAG box.
Not ready to buy
A 24-hour trial needs no credit card and shows the whole lineup on your own screen.
Refunds and privacy
The refund rule and what we keep about you are written out in plain words.
Weighing up plans? All four include everything and differ only in length, so you can ask us anything before you pick one.